Solution for Complete
Customer Lifecycle
Management

Our powerful customer acquisition solutions help our clients improve efficiencies and reduce Cost of Acquisition (CAC) well supported by our customer engagement solutions that transform these acquisitions to long term relationships.

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Auto Dialers
• Optimise Dialing Strategy to enhance connectivity
• Configure and Run Multiple Campaigns
• Increase productivity with Predictive Dialing

CRM Integration
• Seamless Integration of Client CRM with our Dialing/ACD Solutions
• Auto-logging, screen pop-ups and much more

Work from Anywhere Solutions
• Work from Anywhere Solutions
• Optimise Infra Cost and flexibility to hire from Anywhere (Tier3/4 locations)

Live Monitoring
• Control and improve service in real-time
• Check call queues and People Performance

Track reports and analytics
• Get updated statistics and reports
• Improve efficacy of Marketing Campaigns
• Manage Agent Efficiency, wait time and Resolution time

Record Calls
• Monitor calls for compliance and agent efficiency
• Can be used for conflict resolutions

Outbound IVR
• Automated IVR to help with your sales/marketing efforts
• Send out instant reminders and updates

Smart IVR
• Offer personalised responses with speech recognition
• Empower customers to help themselves using self-service IVR

Intelligent Routing and Distribution
• Quickly distribute calls across multiple devices
• Keep track of customer priority and agent schedule

Call Recordings
• Keep a check on quality and staff training
• Monitor calls for compliance and conflict resolution

CRM Integration
• Unify customer journey across channels
• Enhance Associate Efficiency and Interaction Quality

Real Time Monitoring
• Track call queues and agent performance
• Get dashboard updates regularly

Analytics & Reporting
• Use analytics to improve customer satisfaction score
• Increase agent efficiency & productivity