Amplify your Business Revenue
Increase customer satisfaction with
our flexible inbound and outbound solutions.
our flexible inbound and outbound solutions.
We are Champions of Customer Service
Give customers the best support
Customize your customer experience
Easy API integration with your systems
Simple and quick deployment
Improve customer retention & engagement
Our 99.99% uptime SLA means that your work never stops
Our Contact Centre Offering
Outbound Services
- Inside sales
- Lead Generation and Fulfilment
- Upsell/Cross Sell
- Collections
Customer Experience Management
- Inbound Customer Service
- Retention & Engagement
- Escalation Management
- Social Media Monitoring
- Reputation Management
Solution for Complete Customer Lifecycle Management
Our powerful customer acquisition solutions help our clients improve efficiencies and reduce Cost of Acquisition (CAC) well supported by our customer engagement solutions that transform these acquisitions to long term relationships.
Auto Dialers
- Optimise Dialing Strategy to enhance connectivity
- Configure and Run Multiple Campaigns
- Increase productivity with Predictive Dialing
CRM Integration
- Seamless Integration of Client CRM with our Dialing/ACD Solutions
- Auto-logging, screen pop-ups and much more
Work from Anywhere Solutions
- Work from Anywhere Solutions
- Optimise Infra Cost and flexibility to hire from Anywhere (Tier3/4 locations)
Live Monitoring
- Control and improve service in real-time
- Check call queues and People Performance
Track reports and analytics
- Get updated statistics and reports
- Improve efficacy of Marketing Campaigns
- Manage Agent Efficiency, wait time and Resolution time
Record Calls
- Monitor calls for compliance and agent efficiency
- Can be used for conflict resolutions
Outbound IVR
- Automated IVR to help with your sales/marketing efforts
- Send out instant reminders and updates
Smart IVR
- Offer personalised responses with speech recognition
- Empower customers to help themselves using self-service IVR
Intelligent Routing and Distribution
- Quickly distribute calls across multiple devices
- Keep track of customer priority and agent schedule
Call Recordings
- Keep a check on quality and staff training
- Monitor calls for compliance and conflict resolution
CRM Integration
- Unify customer journey across channels
- Enhance Associate Efficiency and Interaction Quality
Real Time Monitoring
- Track call queues and agent performance
- Get dashboard updates regularly
Analytics & Reporting
- Use analytics to improve customer satisfaction score
- Increase agent efficiency & productivity